General Recommended Care

The Naran Brand has been designed with the ultimate luxury in mind using delicate fabrics and laces.  Please handle your products with care to maintain their beauty and shape.  All garments have detailed care instructions on their labels, please read and follow these carefully.

For Best Results:

·  Always refer to the garment’s care label.

·  When washing bras, hook the back closures together to prevent the hooks damaging delicate fabrics and laces.

·  Use a lingerie bag during washing, this helps to protect fabrics and prevents wires from escaping and damaging your fabrics or washing machine.

·  All padded garments should be gently restored to shape straight after washing.

·  Avoid using pegs to hang garments after washing. 

·  Garments can be dried flat or bras can be hung in half over a line.

Storage:

When storing bras be careful not to crush the padded cups, this can be done by storing your garments flat in a drawer (ideal) or by twisting one cup into the other.

We deliver worldwide excluding Russia due to Russian shipping restrictions.

Australian and New Zealand deliveries are by Australia Post Express. All other international deliveries are by DHL Express. Please see "Shipping" on this site for more detailed information.

(You can find shipping information at the bottom of this site on the left)

You will receive an email with your tracking number should you wish to check your parcel at any time, and regular email updates from Australia Post and DHL until your parcel is delivered. 

Australian deliveries will be received within 2-3 business days for all metro areas.  For more information please see our shipping information at the bottom of this site.

International deliveries may be received within 2-10 business days depending on location. Please allow for delays caused by Covid-19 and reduced flights.

Please note: There may be occasional delays for international shipments due to customs clearance processes that are out of our control.

We deliver WORLDWIDE *
All orders are shipped from our warehouse in Sydney, Australia.

For Australian and New Zealand shipments we use Australia Post Express.

For all other international shipments (outside of Australia + New Zealand) we use DHL Express.

Australia Shipping Prices:

Under $100: $12.50

Over $100: FREE 

Delivery Times*

1-2 Business Days

New Zealand Shipping Prices:

Under $200: $35

Over $200: FREE

Delivery Times*

2-10 Business Days

International Shipping Prices:

Under $200: $45

Over $200: FREE

Delivery Times*

2-10 Business Days 

* These delivery times exclude public holidays and maybe subject to delays due to causes outside of Australia Posts control and maybe be slightly longer for remote areas.

* For international (incl. NZ) deliveries please allow additional delays due to the impact of Covid-19 on international flights.

* We do not ship to Russia, due to Russian shipping restrictions.

*All international (incl. NZ) shipments require a signature on delivery.  If there is no one to receive your parcel, a card will be left with instructions with delivery options. Please ensure your shipping address and phone number are correct when placing your order. If Austrlia Post/DHL are unable to deliver the parcel to your shipping address and cannot get hold of you by email or phone your parcel will be returned to us. Any shipping charges incurred in the return of undeliverable or unclaimed parcels will be charged to you plus a processing fee of $50.00

International Duties and Taxes

(For all international deliveries outside of Australia)
Any import GST/VAT and /or customs duties that may apply are the full responsibility of you the purchaser.
Naran Lingerie is not liable for these charges, unfortunately, they can not be refunded or reimbursed by Naran Lingerie.

 Customs policies vary from country to country.  Please contact your local customs office if you
would like more information on any duties or taxes that may apply, prior to making your purchase.

For all Purchases 

If you place your order before 3 pm on a weekday, we will ship your order out that day.
For purchases made on weekends, public holidays, and after 3 pm, your order will be shipped on the next day of business.

For any inquiries please call +61 413 736930 or email us at info@naranlingerie.com

For all deliveries: An email will be sent to you with the tracking number for your purchase. You will receive email updates from Australia Post or DHL Express with the status of your parcel including a delivery notification.

All international deliveries require a signature on delivery.  If there is no one to receive your parcel, a card will be left with instructions with delivery options.

We currently accept all major Credit Card Payments, Paypal,  Zip Pay and Afterpay. (Afterpay can only be used for Australian purchases at this time) 

If you would like to arrange payment using another method, we are happy to try and assist you.   Please contact us at info@naranlingerie.com

If you need to make any changes to your purchase, please contact us by email at info@naranlingerie.com straight away, so we can help you with your request.

If it is outside of our normal business hours we will respond by midday the following business day.