General Recommended Care

The Naran Brand has been designed with the ultimate luxury in mind using delicate fabrics and laces.  Please handle your products with care to maintain their beauty and shape.  All garments have detailed care instructions on their labels, please read and follow these carefully.

For Best Results:

·  Always refer to the garment’s care label.

·  When washing bras, hook the back closures together to prevent the hooks damaging delicate fabrics and laces.

·  Use a lingerie bag during washing, this helps to protect fabrics and prevents wires from escaping and damaging your fabrics or washing machine.

·  All padded garments should be gently restored to shape straight after washing.

·  Avoid using pegs to hang garments after washing. 

·  Garments can be dried flat or bras can be hung in half over a line.

Storage:

When storing bras be careful not to crush the padded cups, this can be done by storing your garments flat in a drawer (ideal) or by twisting one cup into the other.

We have created size guides on all product pages on this site, or alternatively at the bottom of this site.

Still not sure? You can contact us at info@naranlingerie.com so we can help you find your best fit.

We deliver worldwide excluding Russia due to Russian shipping restrictions.

All deliveries are by Australia Post. Please see "Shipping" on this site for more detailed information.

(You can find shipping information at the bottom of this site on the left)

You will receive an email with your tracking number should you wish to check your parcel at any time, and regular email updates from Australia Post until your parcel is delivered. 

Australian Express deliveries will be received within 1-2 business days for all metro areas and 4-10 days for Standard deliveries.  For more information please see our shipping information at the bottom of this site.

International deliveries may be received within 7-14 business days depending on location. Please allow for delays caused by Covid-19 and reduced flights.

Please note: There may be occasional delays for international shipments due to customs clearance processes that are out of our control.

We deliver WORLDWIDE *
All orders are shipped from our warehouse in Sydney, Australia.

For all shipments we use Australia Post.

Australia Shipping Prices:

Under $150 Standard: $10.00

Under $150 Express: $15.00

Over $150: FREE 

Delivery Times*

Standard 4-10 Business Days

Express 1-2 Business Days

New Zealand Shipping Prices:

Express Under $200: $30NZD

Over $200: FREE

Delivery Times*

2-10 Business Days

International Shipping Prices:

Express Under $200: See "Shipping" at the bottom of this site for pricing.

Over $200: FREE

Delivery Times*

7-14 Business Days 

* These delivery times exclude public holidays and maybe subject to delays due to causes outside of Australia Posts control and maybe be slightly longer for remote areas.

* For international (incl. NZ) deliveries please allow additional delays due to the impact of Covid-19 on international flights.

* We do not ship to Russia, due to Russian shipping restrictions.

*All international (incl. NZ) shipments require a signature on delivery.  If there is no one to receive your parcel, a card will be left with instructions with delivery options. Please ensure your shipping address and phone number are correct when placing your order. If Australia Post are unable to deliver the parcel to your shipping address and cannot get hold of you by email or phone your parcel will be returned to us. Any shipping charges incurred in the return of undeliverable or unclaimed parcels will be charged to you plus a processing fee of $25.00

International Duties and Taxes

(For all international deliveries outside of Australia)
Any import GST/VAT and /or customs duties that may apply are the full responsibility of you the purchaser.
Naran Lingerie is not liable for these charges, unfortunately, they can not be refunded or reimbursed by Naran Lingerie.

 Customs policies vary from country to country.  Please contact your local customs office if you
would like more information on any duties or taxes that may apply, prior to making your purchase.

For all Purchases 

If you place your order before 3 pm on a weekday, we will ship your order out that day.
For purchases made on weekends, public holidays, and after 3 pm, your order will be shipped on the next day of business.

For any inquiries please call +61 413 736930 or email us at info@naranlingerie.com

For all deliveries: An email will be sent to you with the tracking number for your purchase. You will receive email updates from Australia Post with the status of your parcel including a delivery notification.

For international deliveries tracking will switch to your countries postal network once the parcel clears customs.

All international deliveries require a signature on delivery.  If there is no one to receive your parcel, a card will be left with instructions with delivery options.

(For all deliveries outside of Australia)
You will be liable for any import duties, customs and taxes.  You will be required to pay this at the point of, or after delivery.

Naran Lingerie is not liable for any International customs duties or taxes that may apply to your purchase, unfortunately, they cannot be refunded or reimbursed by Naran Lingerie.

Customs policies vary from country to country.  Please contact your local customs office if you would like more information on any duties or taxes that may apply prior to making your purchase.

Yes, you can, and it is super easy!

We offer a 30-day hastle-free refund and exchange on full priced and sale items*.

*FINAL SALE marked products can only be exchanged. (No refunds)

To initiate a refund or exchange, please email us at info@naranlingerie.com using the same email address you used to place the order to request a return/exchange form.

Please note: Any returns or exchanges must be in original sellable condition, unworn and unwashed with no marks or stains and all original sewn-in labels and tags attached.

Exchanges will be processed within 48 hours of receipt.

Refunds will be processed using the same method used to purchase the item. Please allow up to five working days for us to process this. (Usually within 48 hours).

Please note: We are unable to refund postage costs unless the garments are deemed faulty by us.

NARAN Lingerie cannot be held liable for the loss of any returns.  We recommend using a registered post service and that you keep a record of your parcels tracking details.

Fot more information please see our full return policy at the bottom of this site.

We currently accept all major Credit Card Payments, Paypal,  Zip Pay and Afterpay (Australia)

If you would like to arrange payment using another method, we are happy to try and assist you.   Please contact us at info@naranlingerie.com

If you need to make any changes to your purchase, please contact us by email at info@naranlingerie.com straight away, so we can help you with your request.

If it is outside of our normal business hours we will respond by midday the following business day.

You can contact us through our contact page! We will be happy to assist you.